This study develops a new research model to understand and predict the key determinants influencing the adoption of mobile payment services in a Middle Eastern country, Oman. The research model was tested using a hybrid structural equation modeling (SEM) and neural network (NN) modeling. The findings suggest valuable insights into the mobile payment service providers in the development of an appropriate and effective strategy to raise the number of new consumers in Oman. © 2019, © 2019 Taylor & Francis.

This article studies the competitive dynamics between an incumbent and a late entrant in a market governed by network effects. Classifying markets based on decision criterion used by majority of consumers in a market, an analytical model for the likelihood of incumbent displacement in these markets is developed and corroborated using simulations. Using product quality offered and product price charged by the entrant as managerial levers, the impact of managerial decision-making on the expected market share of the entrant is discussed. Efficacy of seeding and delayed entry by the entrant in an attempt to perfect its product is also examined. © The Author(s) 2019.

This study examined the effect of determinants influencing the performance of 45 commercial banks in India, post the global financial crisis. The random effect model on balanced panel data for the period from 2010-2016 was performed to determine the impact of the macroeconomic and bank specific factors on the profitability of 45 Indian commercial banks (26 public sector banks and 19 private sector banks). The results suggested that the private sector banks performed better than the public sector banks. Findings of the model revealed that a significant part of the commercial banks' profitability was explained by bank specific factors like the NPAs, profit per employee, operating profit to total assets, and investment to total assets, while the capital adequacy ratio remained insignificant. The macroeconomic variables like GDP, IIP, and WPI were significant in explaining the profitability of the Indian commercial banks. This paper highlighted new facts in better understanding of the profitability of commercial banks in growing economies like India. © 2019, Associated Management Consultants Pvt. Ltd. All rights reserved.

Mobile banking (m-banking) has emerged dynamically over the years due to consumers’ increased use of mobile technologies, their ever-growing lifestyle choices and also the several different economic factors. This paper proposes a new research model by extending the DeLone & McLean information systems (D&M IS) success model to understand users’ actual usage of m-banking. The research model was tested and validated using data collected by survey from 227 Omani residents. This study employed a two-staged analytical approach by combining structural equation modeling and neural network analysis. The results divulge that satisfaction and intention to use stand as two important precedents of actual usage, and the satisfaction also mediates the relationship between service quality, information quality and trust with intention to use m-banking and negates with that of system quality. We have provided the theoretical as well as practical implications of the findings. © 2018 Elsevier Ltd

Purpose: The purpose of this paper is to identify talent segments within the millennial generation based on performance and intention to stay and differentiate them in terms of their expectations. Based on results, the paper proposes a customized approach to talent management. Design/methodology/approach: The paper uses a mixed methodology, including 11 exploratory focus group discussions, followed by a survey involving 1,065 employees from nine information technology and business process management companies. Findings: The paper creates a framework of talent segments (performing loyals, performing movers, developing loyals and developing movers) that have different values for the organization. Significant differences are observed in their PC expectations from the manager, PC expectations related to career growth and development and PC expectations related to job and work environment. Research limitations/implications: Researchers faced constraints in obtaining actual performance data from the organizations; therefore, a self-perception report of performance was used. Practical implications: Organizations’ talent-management strategy must acknowledge and understand the differences in PC expectations of talent segments and offer tailored TM programs for maximum impact. Social implications: The paper challenges the old assumption of a uniform psychological contract (PC) that has guided the talent management strategy. Every talent segment has value and must be viewed on continuum rather than a binary construct of “Talent or no talent.” Originality/value: This is one of the few studies which explores how the perception of PC expectations differs between talent segments. It contributes to literature on talent segments, PC and the millennial generation. © 2019, Emerald Publishing Limited.

In this paper, we examine a supply chain consisting of a manufacturer and retailer where the manufacturer undertakes greening efforts in terms of pack-size reduction and transportation cost reduction. The retailer decides on shelf-space allocation for the product. Both the players benefit from the greening efforts of the manufacturer. In such a setting, we examine strategic decisions of the players and compare and contrast the performance of the decentralised supply chain with the centralised supply chain. We also examine the effect of collaborative mechanisms by modelling two contracts in which the retailer offers a transportation cost reduction effort based contract and a two-part tariff contract. We find that the decentralised supply chain leads to lower greening efforts and shelf-space allocation decisions. We also find that the contracts improve pack-size reduction effort, transportation cost reduction effort and shelf-space allocation, while also improving the profitability of individual players. The findings demonstrate a scope for supply chain collaboration between manufacturer–retailer pairs in this setting. The paper uniquely combines three critical elements in supply chains, namely, product design, transportation and retailing decisions, and aims to provide insights into the decision making of players considering environmental waste and pollution. The paper also reflects consumer behavior and trade-offs that the supply chain players face. © 2019, © 2019 Informa UK Limited, trading as Taylor & Francis Group.

The purpose of this paper is to explore the trend and most common themes about Lean Six Sigma (LSS) implementation in the finance sector, and also to identify gaps in the themes that may be preventing organisations from identifying benefits from their LSS strategy and developing an agenda for future research on LSS themes. The following research is based on a systematic literature review of 30 papers that were published on LSS in the finance sector, from 2005 to 2015. Many issues and important themes have emerged, which are benefits, motivation factors, limitations and reasons for implementing LSS in financial organisations. Review identified many gaps and limitations that need to be explored as future research since little have been written on LSS as a holistic strategy for business improvement. It is important for practitioners to be aware of LSS benefits, limitations and motivating factors before starting the implementation process. This paper is based on a comprehensive literature review which gives an opportunity to LSS researchers to understand some common themes about LSS implementation in depth. In addition, by highlighting gaps in the current literature and proposing an agenda for future research saves time and effort for readers looking to research topics within LSS. © 2017, © 2017 Informa UK Limited, trading as Taylor & Francis Group.

Purpose: The purpose of this paper is to study the affective outcome of ambivalent nostalgia through use of executional variables, develop a framework linking nostalgia (through affect) and consumers’ cognitive processing, and explain the relationship of nostalgia with self-brand connection (SBC) and willingness to pay a premium (WTPP) through a mediator, cognitive processing. Design/methodology/approach: This research is based on two experiments. In study 1, students were shown a nostalgic ad paired with a vignette to manipulate “past–present contrast.” In study 2, positive and negative moods were induced and an informative nostalgic ad was shown to measure processing styles and SBC and WTPP; this was followed by mediation analysis. Findings: The findings are as follows: first, “Past–present contrast” can reduce the negative affect in nostalgia, making it less ambivalent; second, positive (negative) affect leads to top-down (bottom-up) processing; third, SBC and WTPP are higher when top-down processing is used; and, fourth, processing style is a mediator between affect and SBC/WTPP. Practical implications: Managers may use the “good past, good present” scenario to mitigate negative affect in nostalgia. Nostalgic ads may be used by brands that want consumers to pay a price premium, have a strong SBC and when they want consumers to use top-down processing. Originality/value: This paper demonstrates how to reduce ambivalence and associate brands with positive affect in nostalgia, and gain SBC and WTPP; the mediating role of cognitive processing in the relationship of nostalgia with SBC and WTPP is delineated. © 2019, Emerald Publishing Limited.

Although foreign multinational enterprises (MNEs) often collaborate with firms in emerging markets to help execute capacity expansion projects, the current literature does not adequately explain what factors influence execution performance of such projects. Drawing on the cultural difference- and partner selection literature we investigate in this paper how cultural distance (CD) between MNE’s home and host nation, and business-group (BG)-affiliation of host country partner influence duration and completion-likelihood of capacity expansion projects. Our analysis reveals that high CD is associated with lower project-duration and greater likelihood of project-completion. Results further suggest that BG-affiliation is associated with greater likelihood of project-completion. In addition, we find that BG-affiliation negatively moderates the relationship between CD and project-duration. These findings are new to the literature and enhances our theoretical and practical understanding of project execution in emerging markets. © 2018, Springer Science+Business Media, LLC, part of Springer Nature.

Purpose: Small- and medium-sized enterprises (SMEs) have now become an important part of economy for not only developed nations but also for emerging economies. Irrespective of the benefits that can be derived, SMEs in emerging economies still lack the will to implement quality management (QM) practices. Using a comparative study, the purpose of this paper is to understand the status of QM practices in SMEs of emerging economies. Design/methodology/approach: A survey-based approach was adopted to understand the established QM practices in the SMEs. A survey instrument was designed by reviewing the literature on QM initiatives in SMEs. A sample of 270 SMEs across Southern India and 189 SMEs in Namibia was selected through stratified random sampling technique. Findings: The overall response rate was 19.52 percent for India and 26.46 percent for Namibia, respectively. There were similarities and differences in responses from SMEs in both countries. Similarities are in terms of limited implementation of QM practices, and also less use of tools and techniques. Reasons for not implementing include unknown to the authors, and the high cost of training. Differences emerged in the type of market (Indian SMEs catering to one major customer), CSFs and business performance indicators. It was interesting to find that management commitment and involvement do not have a major influence as CSF for SMEs in both the countries. Originality/value: The research is the first attempt in bringing a comparative study about QM practices in SMEs from developing countries. The insights will help emerging economies to develop policies for education and training, and thus facilitate implementation of QM practices in SMEs. © 2019, Emerald Publishing Limited.

A recent trend in policy responses the rising public resentments with inequality is to prod the wealthy into spending a fraction of their profits on projects that promote social welfare. Legitimations of these policies are primarily derived through a dogma called ‘philanthrocapitalism’ that views businesses, rather that the state, as better suited to solve social problems. However, for philanthropic funding of social welfare to be accepted as an adequate response to inequality, the meaning of inequality itself has to be reduced to the deprivation of basic needs and not the concentrations of wealth. Through a discourse historical approach (DHA) of Indian policy documents from 2004–2014, this paper charts just how such a semantic dilution of inequality is done. While not denying that philanthropic attention can help sections of the poor get access to basic needs, the paper highlights the adverse outcomes when philanthrocapitalism deflects attention from both the perpetuation of inequalities and the often violent denial of human rights integral to wealth accumulation. © 2019, © 2019 Informa UK Limited, trading as Taylor & Francis Group.

Indian economy is considered as one of the most promising and fast growing among all developing countries in the world. In the current global scenario, India has a number of strengths namely younger population, greater access to mobile phones, increasing technical competence and digital literacy among others. Indian government initiated a number of steps to incorporate information technology (IT) tools in public institutions to increase transparency, remove middlemen, and minimize digital divide. Digital payment is one of the prominent applications of the ICT in the past couple of years due to some of the initiatives of government of India like demonetization, and digital India. However, around 67% of Indian Population still lives in rural areas and thereby it is imperative to understand the behavioral intention to use and its continuous usage of digital payments in rural population of India. This research attempts to develop a theoretical research framework by integrating psychological empowerment theory and the unified theory of acceptance and use of technology (UTAUT) to explore and understand perception of rural population towards digital payments in Indian context. Researchers using structural equation modeling or other statistical models may test the proposed research framework. In this research framework, second order of empowerment construct is proposed, which is rarely available in the extant literature. The findings of this research will be useful to government agencies, financial institutions, mobile and telecommunications operators, and researchers. This paper is a working paper and intends to further test the theoretical model proposed as the ongoing work. © 2019, IFIP International Federation for Information Processing.

Advancements in information technology have not only opened new vistas of business for bankers, but also enabled bankers to perform their existing services more efficiently. Analysts feel that the future of banking lies in the usage of technology, and that the technological revolution brought about by the internet is going to make profound changes in the way that banking business is done. However, growth in the usage of internet banking depends upon the generation of customers’ trust in this medium of banking. The present study, after reviewing the literature on trust, aims to empirically test the identified customers’ trust variables in the context of internet banking in India. © 2019 selection and editorial matter, Indian Institute of Management Calcutta; individual chapters, the contributors.

Trust between partners, a key element enabling coordination across supply chains, has recently started gaining attention in humanitarian operations literature. Yet, empirical examination of this concept is scant. Borrowing from extant literature on trust within organisational behaviour stream, this paper aims to empirically verify trust formation types: companion, competence and commitment, in a disaster relief supply chain using primary and secondary data from an Indian Humanitarian relief organisation (HRO). Further, we identify variations in trust formation during disaster relief activities and developmental programmes, and between upstream and downstream partners of a humanitarian relief organisation. Based on the results of our content analysis, we contend that while companion based trust is significantly more prevalent during developmental programmes, competence based trust is important during both disaster periods and otherwise. We also find that there are significant differences in the trust formation between upstream and downstream partners and the HRO. This study has significant theoretical and practical implications on identifying the role of trust in humanitarian operations. © 2019, © 2019 Informa UK Limited, trading as Taylor & Francis Group.

This study examines the cultural experiences of subaltern migrants from Kerala, India to the Middle East. It draws upon the French pragmatic sociology with attention to convention theory to cast in sharp relief different interpretations of worth that influence subaltern migrants or vagabonds as Zygmunt Bauman has labelled them. This study shows that vagabonds use different regimes of worth and justification to resist domination and to shape their cultural encounters with host and home cultures. It explains how existing acculturation research lacks insights about worth and regimes of justification that hinder it from fully understanding the role of domination and cultural experiences of subalterns. © The Author(s) 2018.

Purpose: The purpose of this paper is to identify various dimensions of green quality. It integrates the existing carbon footprinting technique with the eight dimensions of quality proposed by Garvin (1984, 1987). Apart from extending these concepts, it also proposes two new dimensions – traceability and standardization which are not explicitly considered by the above two. Design/methodology/approach: Conceptual theory building is used to develop a framework consisting of three interrelated propositions which explain the underlying dimensions of green quality and provide a better understanding of the same. Findings: Similar to the eight dimensions of quality proposed by Garvin, the authors propose various dimensions of green quality and develop three propositions around these dimensions. This conceptual framework is developed by integrating the works of traditional quality (specifically Garvin’s eight dimensions), emergent literature on green products and their attributes, carbon footprinting from environmental economics discipline by summarizing their common elements and contrasting their differences. Originality/value: This research is one of the first studies that explore the dimensions of green quality of a product. Apart from discovering and exploring inherent greenness in Garvin’s eight dimensions of quality, the authors also discuss about two new dimensions – traceability and standardization. © 2018, Emerald Publishing Limited.

Product design is increasingly becoming a critical function in many organisations having significant impact on their performance. It aims at the selection of a near-optimal mix of products and attribute-levels to offer in the target market. The standard product portfolio planning approach has focused on selecting optimum product profiles based on part-worth utility data. However, given that product development happens in multiple stages, combining the product definition decisions with the product development feasibility will provide organisations with a more inclusive and global solution. This paper considers a resource-constrained environment with a multi-stage product development cycle and presents an approach for helping an organisation to select the definitions of products for its product portfolio and the feasible launch timings. The proposed framework will aid product managers and researchers to identify and evaluate alternative product definitions using a Mixed Integer Linear Programming model in order to determine the alternatives which best balance product features and product development. © 2017, © 2017 Informa UK Limited, trading as Taylor & Francis Group.

Teenagers are major contributors of online content because of continuous communication and sharing with peers using social media or instant messaging apps. They like to immediately tell the world about their purchases and consumption experiences, which leads to the generation and transmission of electronic word-of-mouth (eWOM). This study uses consumer socialization perspective to examine how age, peers and Internet usage influence teenagers’ eWOM intentions. The findings suggest that normative and informative influence of peers and the Internet have significant positive association with eWOM. Moreover, these influences also mediate the direct influence of age and Internet usage on eWOM. Further, the potential eWOM behavior of male teenagers is influenced by the existing peer norms, whereas for females, their reliance and belief in the credibility of online information is more critical. The insights are valuable for marketers interested in the powerful and growing teenage consumer segment, especially in the new emerging markets. © 2017 Elsevier Inc.

Purpose: Many projects focus on the reliable operation of the activities in the project. Any failure in the process activities leads to major problems resulting in waste, defects, equipment damage, which has a direct impact on the consumers. In addition, Lean Six Sigma (LSS) is not new to this issue. LSS projects have faced an interruption in the process flow and unforeseen defects. Therefore, the purpose of this paper is to identify the vital failure factors of LSS projects. Design/methodology/approach: Through extant literature review, the researchers found 44 critical failure factors (CFFs) of LSS. Using the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) SIMOS approach, the decision makers’ (DMs) rating and weight for each factor were collected. Moreover, the study was conducted in both the manufacturing and service industries to identify the impact of CFFs in LSS projects. Findings: CFFs and their evaluation have received little attention in the literature. Most of the previous studies deal only with the identification of the success factors in general. Therefore, the study identified 44 CFFs and ranked them through DMs. In addition, the TOPSIS SIMOS approach ranked the vital failure factors enabling the management to avert the LSS project from failures. Research limitations/implications: The study focused on project failures due to CFFs of LSS. Nevertheless, it did not consider other failure factors of project and knowledge management. Further, the sample used to test the approach was considerably small. Therefore, the study can be repeated with significant samples and the vital failure factors compared. Practical implications: In real-life application, all the parameters in the LSS project need to be understood in a better manner. In such a condition, the practitioner needs to know that the project never fails due to the CFFs and TOPSIS SIMOS approach can prevent the LSS project failures. Originality/value: The study applied TOPSIS SIMOS approach to rank the CFFs in an LSS project, which is first of its kind and aids the practitioners to make the right decisions in the business environment. © 2018, Emerald Publishing Limited.

Purpose: Grounded in the concept of signaling theory and instrumental-symbolic framework, the purpose of this paper is to develop a model to examine the impact of print job advertisement (ad) dimensions (message contents) and organizational familiarity on job seeker’s perception of attitude, organizational attractiveness, and application intention. Design/methodology/approach: This paper is a theoretical exploration based on existing literature. Findings: The presence of instrumental and symbolic attributes in print job advertisement such as job and work characteristics, aesthetics, employee testimonial/picture, corporate image enhancing statements, organizational culture-enhancing statements, and human resource offerings are more likely to play influential roles in creating favorable attitude, organizational attractiveness, and application intention in a job seeker. Apart from this, organizational familiarity plays a moderating role on job seeker’s attitude formation and in gaining organizational attractiveness. Practical implications: The study offers a clear guideline to recruiting organizations, HR managers, recruitment agencies, or consultants on how to design a recruitment advertisement to pool a large number of potential applicants. The study also throws light on testing the effectiveness of a recruitment advertisement, similar to commercial ads. Moreover, the outcome of testing would help the recruiters understand the pulse of the job seeker toward the ad, job, and organization. Originality/value: This study theoretically clarifies the role of instrumental and symbolic attributes or dimensions of job ads and the role of organizational familiarity in inducing positive attitude formation and organizational attractiveness, in the process that cultivates application intention in a potential job seeker. © 2018, Emerald Publishing Limited.