Purpose: Little attention has been paid to restructuring existing massive amounts of literature data such that evidence-based meaningful inferences and networks be drawn therefrom. This paper aims to structure extant literature data into a network and demonstrate by graph visualization and manipulation tool “Gephi” how to obtain an evidence-based literature review. Design/methodology/approach: The main objective of this paper is to propose a methodology to structure existing literature data into a network. This network is examined through certain graph theory metrics to uncover evidence-based research insights arising from existing huge amounts of literature data. From the list metrics, this study considers degree centrality, closeness centrality and betweenness centrality to comprehend the information available in the literature pool. Findings: There is a significant amount of literature on any given research problem. Approaching this massive volume of literature data to find an appropriate research problem is a complicated process. The proposed methodology and metrics enable the extraction of appropriate and relevant information from huge quantities of literature data. The methodology is validated by three different scenarios of review questions, and results are reported. Research limitations/implications: The proposed methodology comprises of more manual hours to structure literature data. Practical implications: This paper enables researchers in any domain to systematically extract and visualize meaningful and evidence-based insights from existing literature. Originality/value: The procedure for converting literature data into a network representation is not documented in the existing literature. The paper lays down the procedure to structure literature data into a network. © 2020, Emerald Publishing Limited.

Purpose: Social media sites are one of the vital technological developments of WEB 2.0. This study aims to emphasize on building an empirical model to investigate the impending determinants of users’ intention to use social media sites in higher education. Depending on the existing theories such as the social media acceptance model, e-learning acceptance model, unified theory of acceptance and use of technology and existing literature, determinants such as “performance,” “communication functionality” and “self” have been identified to test. Further, the mediation effect of “peer influence” on the relationship has also been tested. Design/methodology/approach: A total of 310 students of different private and public Indian institutions have participated in an online survey. Exploratory factor analysis and multiple linear regression analysis are performed and results were analyzed. Findings: The results of this study demonstrated substantial evidence of the impact of performance, communication functionality and self on the intention to use social media in higher education. The mediation of peer influence has also been seen between all the relations. Originality/value: An empirical model of intention to use social media in higher education is built. The median of peer influence is tested. © 2021, Emerald Publishing Limited.

This paper extends Önder and Treiblmaier (Ann Tourism Res 72:180–182, 2018’s [1]) propositions regarding blockchain’s integration with tourism to valorize the policy angle. This is because policy across countries on blockchain is different. This difference is because of varied levels and stages of acceptance due to differential trust in a distribute ledger. © 2022, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

The aviation industry has remained at the forefront when it comes to technology adaptation and it seems the case for adaptation of blockchain technology. Blockchain technology has appeared as a landmark revolution in data encryption and storage. The distributed ledger system allows the hashes to be available with multiple nodes any time and tampering or modification creates a new hash hence makes it easy to confirm the authenticity of the data files and track the node where the changes happened. Blockchain technology promises a great future for digital data security for digital transactions be it informational or monetary. Industries that deal with information exchange between multiple stakeholders like aviation industry have found multiple applications of blockchain technology, the adaptations in the industry are advancing but still, there is a long way to go. In this chapter, we discuss various transaction situations in the aviation industry where the blockchain technology can be of use or have already been put to practice. © 2022, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

Blockchain-enabled e-voting system (BEV) is the need of the hour for many organizations and for democracies. With allegations being raised on validity of the voting system and mass protests, e.g., in the USA as well as the allegations of some hired tech companies interfering in elections of different countries, it is indispensable to have a reliable voting system to know the opinion of the voters. As paper ballot has its own issues of processing, safety and ease of e-voting is the way forward. Blockchain-based e-voting system can fix the loopholes that lead to voting frauds by first providing a unique ID to the voter and the eligible voters can cast a ballot anonymously at his comfort using a PC or smartphone. Second, the BEV’s encrypted key and tamper-proof personal IDs can help to ensure the validity of the submitted vote, if any discrepancy happens it can be easily identified by the modified blockchain. The blockchain-enabled e-voting system relies on the encrypted data transfer and storage on distributed ledger that can be confirmed from any node of the blockchain. The voter ID cards are issued to the eligible voters, this ID card contains encrypted files that identify the owner and allows him/her to carry out a number of online transactions; say, for example, for a single time voting a single “coin” can be uploaded to the wallet of the user account that can be used to cast their vote only once. The voters are allowed to change their vote as many times they wish for a particular duration, say three days till the voting closes. Once the user confirms the vote by using the verification PIN or credentials, it is verified for authenticity. In the next stage, the identified authentic votes are transferred to the counting server and accounted for as advised by the voter. A non-blockchain e-voting system may leave many points where the frauds can happen for example under reporting of votes received, selecting a few responses that favor some candidate, corrupting the data, or erasing the data rendering the voting exercise invalid, etc. Blockchain proposes the possible solutions to each of these problems of the existing e-voting systems in practice. The BEV can provide the solution to the challenges any voting system in any level of organization may face, e.g., no coercion of the voters, anonymity of the voter, proof of a valid vote, correct counting and accounting of votes, avoiding single entity control on vote tallying and election result announcement, weeding out ineligible voters. All these issues will be discussed in detail in the chapter. This chapter often uses blockchain currency analogy to keep the reader interested and makes it easier for the reader who is not familiar with the blockchain technology or is familiar only with the bitcoins and focuses on major issues like voter access and voter fraud. Some used cases are also provided to illustrate the benefits and challenges in implementing the blockchain-based e-voting system industry that has remained at the forefront when it comes to technology adaptation and it seems the case for adaptation of blockchain technology. Blockchain technology has appeared as a landmark revolution in data encryption and storage. The distributed ledger system allows the hashes to be available with multiple nodes any time and tampering and modification create a new hash hence makes it easy to confirm the authenticity of the data files and track the node where the changes happened. Blockchain technology promises a great future for digital data security for digital transactions be it informational or monetary. Industries that deal with information exchange between multiple stakeholders like aviation industry have found multiple applications of blockchain technology, and the adaptations in the industry are advancing but still there is a long way to go. In this chapter, we discuss various transaction situations in the aviation industry where the blockchain technology can be of use or have already been put to practice. © 2022, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

Purpose: The paper aims to relook at the notion of competitiveness in the challenging times of pandemic. The failure of global value chains caused many nations despite their state of economic development to struggle for necessary items. The goal of achieving profitability abated by having self-sufficiency, specifically in the manufacturing sector where unlike services, the production processes jolted. Under this backdrop, the paper attempts to project local industry clusters as a panacea for achieving resilient competitiveness. Design/methodology/approach: To explore the credibility of clusters as an important tool to prepare nations towards a resilient future, a correlation between the state of cluster development in a country and its national competitiveness has been tested. Besides, any difference in the notion of state of cluster development between least developing countries, developing countries and developed countries has also been tested. The paper uses the data from World Economic Forum’s Global Competitiveness Report. Findings: Strong support for the research hypothesis has been found. High positive correlation exists between the state of cluster development and national competitiveness. The state of cluster development is found to be significantly different among three categories of countries. Originality/value: Clusters have been promoted in academic literature, policy circles and the business community for many advantages. This paper is a novice attempt to showcase these can serve as an instrument to prepare economies for self-sufficiency and a resilient future by performing an objective evaluation. © 2022, Emerald Publishing Limited.

Purpose: This study aims to analyse a proposed model depicting the direct and indirect relationship between consumer perceptions of corporate social responsibility (CSR) and customer citizenship behaviour (CCB) in the banking industry. Design/methodology/approach: In this study, data was collected from banking consumers in India. The final sample included 505 responses. The hypotheses were tested using structural equation modelling. Findings: The findings suggest that consumer perceptions of CSR are positively related to consumer identification with the company and CCB. Also, the relationship between consumer perception of CSR and CCB is mediated through consumer–company identification. This suggests that CSR activities are positively related with the consumer identification with their company, which encourages CCB. Originality/value: This study contributes empirically and theoretically to expand the limited knowledge about the cognitive link between CSR and consumer behaviour. This study provides new insights about the proposed relationships related to the effects of consumer perception of CSR on CCB. © 2020, Emerald Publishing Limited.

Purpose: The present research paper is an attempt to study how COVID-19 can affect the global sourcing practices of various supply chain intermediaries across the demand chain. This study aims to explore and is an attempt to understand the overall impact of COVID-19 on the sustainable operations of the firm such as sourcing, procurement, economic performance, social responsibility, consumption and distributions. Design/methodology/approach: This study uses a quantitative technique using data collected from 708 respondents. Structural equation modeling (SEM) has been applied to test the proposed model and hypothesis. Findings: The findings of the study suggest that sourcing practices, distribution and sustainability considerations of manufacturers, suppliers, distributors and retailers are affected by COVID-19 to a great extent but the pandemic has also led to making supply chain intermediaries understand the changing dynamics of the business scenario which can help them in their own strategic and business evolution. Research limitations/implications: The current disruptions throughout global delivery chains caused by COVID-19 affect badly, the already poor-performing supply chains. Hence, the present study provides fresh insight on how organizations can limit the ill effects of COVID-19 by safeguarding some of their key sustainable operations in a post-pandemic business scenario. Originality/value: The present study takes into consideration how core supply functions such as sourcing, distribution and manufacturing and various sustainable operations are disrupted by pandemic and its after-effects. This knowledge base can help business organizations to mitigate such problems/disruptions in the future. © 2021, Emerald Publishing Limited.

In a quest to investigate whether perceptions of authenticity can engage consumers with brands, the present study examines the influence of perceived brand authenticity (PBA) on consumer brand engagement (CBE). Furthermore, the study explores the influence of CBE on consumers’ brand usage intention (BUI) and willingness to pay a price premium (WPP). Data were collected online from 380 brand users and examined using the structural equation modelling (SEM) technique. The results reveal that PBA's continuity, credibility, and integrity dimensions positively influence CBE, further influencing BUI and WPP. Moreover, multi-group moderation analysis reveals that statistically significant differences exist in the path estimates for ‘high self-congruence’ and ‘low self-congruence’ consumer groups, thus confirming the moderating role of self-congruence. Finally, the study concludes with an overview of the implications followed by the crucial limitations and directions for future research. © 2021 Elsevier Inc.

Purpose: Although the consumption of luxury brands is significantly on the rise in emerging markets, a significant impetus is needed to boost their growth to achieve desired revenues and profitability. This paper aims to consider social media marketing activities and consumer-brand engagement as key constructs to realize these desired objectives. Design/methodology/approach: The empirical relationships among social media marketing activities, consumer-brand engagement and consumer response have been examined with a sample of 465 respondents. Findings: Social media marketing activities foster engagement among luxury brand consumers, translating into a favorable response. Besides this, informational marketer generated content (MGC) moderates the relationship between social media marketing activities and consumer-brand engagement. Practical implications: Marketers can use the outcomes of this study to better engage consumers of luxury brands on social media platforms to engender a favorable response. Originality/value: This paper highlights how consumers of luxury brands are engaged through different marketing activities in the social media context. Also, the moderating role of MGC has been explored. © 2022, Emerald Publishing Limited.

Purpose: This study conceptualizes and validates a model of participation intentions in online brand communities by including perceived brand authenticity and consumer-brand relationship as its antecedents. Design/methodology/approach: Data were collected from different online brand communities' members. In total, 465 responses were analyzed through structural equation modeling. Findings: The study's findings establish that the continuity, credibility, and integrity dimensions of perceived brand authenticity significantly strengthen the consumer-brand relationship, which ultimately influences the consumers' participation intentions in online brand communities. Research limitations/implications: Future research should examine the applicability of the proposed model to the customer-created online brand communities. Consumer participation intentions may be compared across product categories. Originality/value: The findings contribute to the emerging and important area in marketing by highlighting the importance of brand authenticity and consumer-brand relationship in developing an urge to participate in online brand communities. © 2022, Emerald Publishing Limited.

We offer a qualitative synthesis of 208 definitions of innovation using a grounded theory approach to arrive at a unified definition of innovation. The data analysis provided seven broad themes underlying the definitions of innovations, i.e., creative potential, motivation, action, psychological processes, ecological processes, newness, and outcomes in the form of value creation, competitive advantage, harnessing of technology or invention, and economic growth. A code co-occurrence analysis suggests newness as the most commonly occurring and consistently connected theme across sample definitions. We analyze the association between derived themes within the broad relational framework of input, intervening processes, and output to derive an integrative definition. We define innovation as the operationalization of creative potential with a commercial and/or social motive by implementing new adaptive solutions that create value, harness new technology or invention, contribute to competitive advantage and economic growth. The present research contributes toward a unified definition of innovation. © 2021 The European Association for the Advancement of the Social Sciences.

Purpose: With the enhancing notions of job insecurity in employees, the objective of this study is to revisit the association between job insecurity and employee performance behaviour (task performance and contextual performance) with the mediating role of organizational identification. Specifically, the study examines how and why there is a negative link between job insecurity and performance and whether organizational identification may serve as a mediating mechanism. Design/methodology/approach: A time-lagged survey of 192 employees having heterogeneous working background was analysed using the structural equation modelling (SEM) technique. Findings: The findings highlight that the nexus between job insecurity and organizational citizenship behaviour is fully mediated by organizational identification. However, the organizational identification partially mediated the association between job insecurity and task performance. Originality/value: The tendency of job insecurity in India is on the rise. This investigation gives a more profound comprehension of behavioural responses of job insecurity on employee performance behaviour with the social identity theoretical perspective. The study contributes to the extant literature by revisiting the model proposed by Piccoli et al. (2017) and includes organizational identification as a mediating mechanism, which has remained unexplored till now in the context of Indian manufacturing industry. © 2021, Emerald Publishing Limited.

Purpose: Amidst the new realities of the modern world, a happy and satisfied workforce has become a necessary requirement for organizations to maintain their competitive edge. While most of the available literature revolves around positive organizational behaviour, there is dearth of research on the influence of interpersonal forgiveness on affect and life satisfaction in employees. Keeping this precept in mind, this study aims at bridging this gap in research by developing and testing a mediation model to examine the link between interpersonal forgiveness to affect and life satisfaction. Design/methodology/approach: The sample consists of 378 employees working in different Indian manufacturing organizations. To test the hypotheses, structural equation modelling was applied. Findings: The results reveal that interpersonal forgiveness significantly influences life satisfaction and affect partially mediates this relationship in employees. Practical implications: The study recommends that organizational development practitioners and human resource professionals focus on forgiveness among co-workers to foster a balanced affect and enhanced life satisfaction by developing and implementing positive psychological interventions and practices. This can help organizations in regulating interpersonal transgressions and conflicts at an early stage and also make the employees happy and satisfied. Originality/value: This study offers concrete insights into the complicated interplay of affect in the link between interpersonal forgiveness and life satisfaction in the yet underexplored context of Indian organizations. © 2021, Emerald Publishing Limited.

Purpose: This paper proposes an integrated value stream mapping (VSM) for a complex assembly line to improve the leanness of a complex automotive component manufacturing organization. Design/methodology/approach: This study depicts the application of VSM at the case organization, where top management is concerned about the challenges of higher cycle time and lower productivity. Gemba walks were conducted to establish the concept of “walk the flow, create the flow” along the assembly line. The multi-hierarchical cross-functional team developed the current value stream map to know the “as-is” state. Then, the team analysed the current VSM and proposed the future VSM for the “to-be” state. Findings: The integrated VSM shows different processes and work cells, various wastes, non-value-added activities, cycle time, uptime and the material and information flows for both products of the assembly line on the same map. The integrated VSM reduced cycle time, non-value-added activities, work in process inventory and improved line efficiency and production per labour hour for both the products, simultaneously. Research limitations/implications: The limitation of the study is that the study focussed only on the application of VSM for one complex assembly only. Future research may be conducted using the developed integrated VSM approach in other complex production environments. Practical implications: Managers can identify and reduce system waste by incorporating the concept of integrated VSM in a complex production or assembly environment where two or more products are being manufactured/assembled with low similarity. Originality/value: The application of VSM for assembly lines is highly challenging because of merging flows, a large number of child parts in the lines and assembly of more than one product on the same line. © 2022, Emerald Publishing Limited.

The responsibility of a sustainable tomorrow lies on the shoulders of teachers. Recognising its importance, the present study aims to develop and test a life satisfaction model of intention to contribute in sustainability through the lenses of servant leadership theory. The sample consists of 263 full-time permanent teachers working in selected Government Technical Institutes/ Universities of India. The data was analysed with structural equation modelling. The findings reveal that benevolence, interpersonal forgiveness and affect significantly contribute toward enhanced life satisfaction which in turn influence the intention to contribute in sustainability. There is a partial mediating effect of interpersonal forgiveness on the link between benevolence and life satisfaction. The present study emphasises that counselling services in universities may develop and implement psycho-educational training programs focusing on benevolence, forgiveness, affect balance and life satisfaction to develop intentions to contribute toward sustainability. © 2022 Inderscience Enterprises Ltd.. All rights reserved.

Purpose: Notwithstanding the findings of several published articles on human capital, there is scarcity of a comprehensive instrument to measure it. In this direction, the objective of present research is to develop a valid and reliable scale to assess human capital. Design/methodology/approach: This research was divided into two parts. Study 1 focused on literature review of human capital measures, development of items and exploring the factor structure of human capital construct on a sample of 184 employees. Study 2 was based on the survey of 212 employees, and reliability assessment and confirmatory factor analysis was performed to validate the factor structure of human capital construct. Findings: The findings can be summarized in two ways. Study 1 present that human capital scale is multidimensional consisting of employee capability, leadership and motivation, employee satisfaction and creativity. The findings of study 2 confirms the validity and reliability of three factor structure of human capital construct consisting of 18 items in total. Practical implications: The study provides a multidimensional psychometric instrument which can help in measuring the human capital of the organization from the perspective of capabilities, satisfaction and creativity and leadership and motivation. Moreover, it can serve as an aid to human resource (HR) and human resource development (HRD) professionals for human capital assessment in the organizations. Originality/value: This study provides a measure to assess human capital in Indian manufacturing sector organizations that makes a novel contribution to the area. © 2021, Emerald Publishing Limited.

Purpose: The paper examines the role of learning organization in enhancing employees’ proactive work behavior. Furthermore, drawing on the conjectures of broaden-and-build and conservation of resources theory, this study tested the mediating role of employee resilience on the relationship between learning organization and proactive work behavior. Design/methodology/approach: The data for this study were collected over two measurement periods (six months apart) via a structured questionnaire among Indian IT/ITES (Information Technology Enabled Services) organizational employees. The study utilized confirmatory factor analysis to test the proposed measurement model. Additionally, the study employed Preacher and Hayes PROCESS macro to investigate the mediating effect of employee resilience. Findings: The study results demonstrated that employee’s perceptions of learning organization (measured at time 1) positively predict proactive work behavior (measured at time 2), with the relationship being mediated by employee resilience (measured at time 1). Practical implications: The study asserts that organizational practitioners who aim to boost their employees’ proactive behavior need to first invest in nurturing learning organization and focus on building their employees’ resilient capability. As a matter of fact, despite focusing on alleviating the adverse events and chiefly emphasizing on stress management, the organizational practitioners should concentrate on building their employees’ resilient capability. Originality/value: The present study explores the links between learning organization, employee resilience and proactive work behavior. This study tested a cohesive research model to investigate the role of both the contextual and individual resilient capability in enhancing employee proactivity at work. Furthermore, the study unfolds the underlying mechanism between the study variables by exploring the mediating role of employee resilience. © 2022, Emerald Publishing Limited.

Purpose: The main objectives of this study are (1) to identify the determinants of pre- and post-adoption dynamics of mobile wallets (m-wallets) usage; (2) to propose and test the linkage framework of pre-adoption and post-adoption dynamics to understand consumers' psyche of m-wallets usage and (3) to examine the moderation of select demographic variables in the path of consumers' continued usage of m-wallets. Design/methodology/approach: The study considered a cross-sectional approach using a questionnaire survey method. The research model encapsulating pre- and post-adoption dynamics of the m-wallet was examined using a sample of 574 users. The analysis also comprised mediation, moderation and multi-group analysis (MGA). Findings: The results identified key antecedents of confirmation, such as performance expectancy, effort expectancy, facilitating conditions and individual mobility. Findings also confirmed the partial mediation effects of satisfaction between confirmation and continuance intentions. Results also confirmed the moderating effects of age and education on the relationship between confirmation and satisfaction. Originality/value: The key contribution of the study is in the form of research progression related to m-wallet usage to test the extended expectation-confirmation model (EECM) in the Indian context by linking the pre-adoption paradigm of extended (unified theory of acceptance and use of technology) UTAUT with individual mobility and post-adoption dynamics of the ECM. The considered framework study also draws support for the role of select demographic variables. © 2022, Emerald Publishing Limited.

Well-Known Institute of Management is situated in New Delhi, India, and offers a 2-year fully residential post-graduate program in Management (MBA) and a doctoral-level program. While the permanent and fully residential campus of the institute with state-of-the-art facilities is under construction (expected to be completed by June 2024), the institute is currently functioning from a rented transit campus. With the increase in intake in July 2020 and subsequently in 2021, the total number of students in the campus is going to increase from 240 to 400. Two buildings are hired on rent which is 1 km away from the transit campus. The IT team of the institute is asked to conduct a survey, analyze, and propose a solution to provide networking and Internet facilities for 150 students who are going to reside in the newly hired hostel buildings. Because of the Covid-19 pandemic, the networking requirement has changed. Dr Vivek Gupta, Assistant Professor in the area of IT and systems at Well-Known Institute of Management, is heading the IT team of the institute. Puzzled between various options of buying network infrastructure on premise or buying it as a service (infrastructure as a service), Dr Gupta needs to do a thorough analysis before recommending a feasible and plausible solution. © Association for Information Technology Trust 2021.